We accept product returns. Customers can apply for return within 14 days after signing for the product. (Learn what qualifies for a return below)
 
Situation 1:
Product defects and incorrect cargo model delivery caused by merchants, excluding problems caused by violent express delivery.

1): We will bear the return shipping costs.
2): Cooperate with our staff to inquire about machine conditions (including but not limited to pictures, videos, video calls, etc.)
3): In order to complete your return, please provide proof of purchase.
4): Cooperate with our staff to return the package.
5): Please ask our staff for the mailing address to ensure you are sending your package to the correct address.
6): Your item must be in the same condition as when you received it. It must also be in its original packaging.
7): To avoid unnecessary disputes with the shipping company, please take photos or videos of the process of restoring the items to their original packaging/complete packaging and send them to us.

Situation2:
If the buyer wants to return or exchange the product for some reason (such as feeling that the machine has not achieved the expected results, being dissatisfied with the product, etc.) that is not caused by the merchant or the product itself (only within 14 days)

1): The buyer will bear the return shipping cost (the specific shipping cost depends on the courier company you choose)
2): Cooperate with our staff to inquire about machine conditions (including but not limited to pictures, videos, video calls, etc.)
3): In order to complete your return, please provide proof of purchase.
4): Cooperate with our staff to return the package.
5): Please ask our staff for the mailing address to ensure you are sending your package to the correct address.
6): Your item must be in the same condition as when you received it. It must also be in its original packaging.
7): To avoid unnecessary disputes with the shipping company, please take photos or videos of the process of restoring the items to their original packaging/complete packaging and send them to us.

*To avoid such problems, please learn more about the machine parameters when purchasing.

Please note:
Custom orders or personalized items are not entitled to 14 days returns.

1. If you order the wrong product model, plug type or color, or misunderstand the product details and various data, our store reserves the right not to accept exchanges or returns. Please check carefully before purchasing.
2. If the return is caused by the buyer, the shipping cost will be borne by the buyer. The exact cost depends on the courier company you choose. (Please cooperate with our staff to check and submit supporting evidence, including but not limited to pictures, videos, video calls, etc.
3. If the goods received are damaged or incorrect due to our fault, the buyer does not need to bear the shipping cost. (Please cooperate with our staff to check and submit supporting evidence, including but not limited to pictures, videos, video calls, etc.
 
Related Information: Warranty & Return Guide

Please be aware that some countries will place the goods at the door of the delivery address provided by the buyer or hang them on the door handle. (If the goods are missing, please first check whether your neighbors, friends, or family members signed for them for you.) If not, please call the local post office/transportation company to check the surveillance video and call the police.

Processing Time
 
- We will arrange shipping for you from China. It usually takes 1-3 working days to process your order if there is stock. We will upload the shipping order number within 7-10 working days. Our total delivery time usually takes 7-40 working days. (Please note that due to transportation channel problems, the transportation progress cannot be viewed in real-time. Under normal circumstances, the transportation progress will be updated when it is transported to the local area).
 
-For customers in South America, we need to check the relevant transportation information (address, transportation channel, tax number, etc.) with you before shipping.

- Equipment and other items/gifts are usually sent separately, we mainly provide you with the shipping tracking number of the equipment.

Transportation Time

 - Standard shipping time in South America: 7-15 working days

- For North America/EU/Other regions, shipping from China will take 7-40 working days.

*We are currently preparing overseas warehouses, which will greatly shorten the transportation time.

 (Delivery may be delayed due to force majeure events such as natural disasters, severe weather, war, and any other events beyond our direct control such as public holidays and customs issues).

Related Information: Shipping Policy

Poland, Czech Republic, Slovakia, Germany, Austria, Denmark, Sweden, Finland, Netherlands, Belgium, Luxembourg, United Kingdom, Ireland, France, Spain, Portugal, Italy, Croatia, Slovenia, Romania, Greece, Bulgaria, Hungary, Estonia, Lithuania, Serbia, Latvia, China, Australia, Japan, South Korea, Malaysia, Singapore, Philippines, New Zealand, Thailand, United Arab Emirates, Mexico, Canada, United States

Norway, Switzerland, Georgia,

*You need to cooperate with customs clearance and pay duties, but you will receive an additional free anti-light curtain.

Peru, Colombia, Chile, Ecuador, Uruguay, Moldova, Bolivia, Costa Rica, Russia, Ukraine, Malta, Cyprus, Venezuela, El Salvador

*You need to cooperate with customs clearance and pay duties, but you will receive an additional free anti-light curtain.

Türkiye, India

*You will receive an additional free anti-light curtain.