Warranty & Return Guide

-Warranty conditions-

1. We guarantee that the equipment sold officially is 100% authentic, and Wanbo has an official 1-year warranty.

Warranty Conditions In some cases, additional charges may apply.

2. If the device is defective/the screen is cracked/the device has dents/cracks, you must notify us within 24 hours of receiving the device and attach photos and videos of the product unpacking. If there is no evidence of information, our store reserves the right to It is a claim product/replacement product!

3. If the address is entered incorrectly, please contact customer service staff to modify it within 24 hours. After more than 24 hours, we cannot intercept the goods after they have left the warehouse. At this time, the address cannot be modified. If the address of the goods must be modified during transportation, you will have to bear the additional transportation costs.

4. Buyers must keep the packaging box for use when confirming the purchase with the store. In the case of warranty coverage, if there is no box or documents, our store reserves the right. This is considered the end of the product warranty. This product warranty does not cover peripheral equipment. Or other freebies in the box, such as charging cables in the box, various plug models

5. Product warranty does not include free products. During the warranty period, you need to pay the freight for replacement parts yourself.

6. If the product is damaged due to user reasons, such as cracks, breakage, dents, burns, water stains, rust, etc., the warranty will be deemed to have been terminated.

7. Product exchanges or returns due to misuse are not accepted. or an order that is a customer error, in any case, if the motherboard accessories are damaged due to the customer's own use or are within the warranty period. But the motherboard accessories must be replaced. Buyer must pay for equipment repair and shipping costs.

8.If the packaging is damaged due to violent transportation and the use of the machine is affected or not affected, please contact the local carrier to make a claim first, and then contact us to arrange warranty service for you.

 

-Return conditions-

We accept product returns. Customers can apply for return within 14 days after signing for the product. (Learn what qualifies for a return below)

Situation 1:
Product defects and incorrect cargo model delivery caused by merchants, excluding problems caused by violent express delivery.

1): We will bear the return shipping costs.
2): Cooperate with our staff to inquire about machine conditions (including but not limited to pictures, videos, video calls, etc.)
3): In order to complete your return, please provide proof of purchase.
4): Cooperate with our staff to return the package.
5): Please ask our staff for the mailing address to ensure you are sending your package to the correct address.
6): Your item must be in the same condition as when you received it. It must also be in its original packaging.
7): To avoid unnecessary disputes with the shipping company, please take photos or videos of the process of restoring the items to their original packaging/complete packaging and send them to us.

Situation 2:

If the buyer wants to return or exchange the product for some reason (such as feeling that the machine has not achieved the expected results, being dissatisfied with the product, etc.) that is not caused by the merchant or the product itself (only within 14 days)

1): The buyer will bear the return shipping cost (the specific shipping cost depends on the courier company you choose)
2): Cooperate with our staff to inquire about machine conditions (including but not limited to pictures, videos, video calls, etc.)
3): In order to complete your return, please provide proof of purchase.
4): Cooperate with our staff to return the package.
5): Please ask our staff for the mailing address to ensure you are sending your package to the correct address.
6): Your item must be in the same condition as when you received it. It must also be in its original packaging.
7): To avoid unnecessary disputes with the shipping company, please take photos or videos of the process of restoring the items to their original packaging/complete packaging and send them to us.

*To avoid such problems, please learn more about the machine parameters when purchasing.

Please note:
Custom orders or personalized items are not entitled to 14 days returns.

1. If you order the wrong product model, plug type or color, or misunderstand the product details and various data, our store reserves the right not to accept exchanges or returns. Please check carefully before purchasing.

2. If the return is caused by the buyer, the shipping cost will be borne by the buyer. The exact cost depends on the courier company you choose. (Please cooperate with our staff to check and submit supporting evidence, including but not limited to pictures, videos, video calls, etc.

3. If the goods received are damaged or incorrect due to our fault, the buyer does not need to bear the shipping cost. (Please cooperate with our staff to check and submit supporting evidence, including but not limited to pictures, videos, video calls, etc.

4. If your items are lost (Delivered/not Delivered)
① Please check your email first for information about a possible location where the items may be stored.
② Please call your local post office/shipping company to check the status of the item.
③ Please be aware that some countries will place the goods at the door of the delivery address provided by the buyer or hang them on the door handle. (If the goods are missing, please first check whether your neighbors, friends, or family members signed for them for you.) If not, please call the local post office/transportation company to check the surveillance video and call the police. Our store reserves the right not to refund or reissue items.
④If the item is not found within 7 working days, it can be determined that the item has been lost. Buyers need to cooperate with us in filing a claim with the post office/transportation company, send us the relevant information about the application, and cooperate with the post office/transportation company's investigation.
⑤If the goods are lost during transportation, it will take us 3-7 working days to check the transportation status. After confirming that the goods are lost, you can choose to reissue the goods or cancel the order and obtain a refund. (Excluding case ③)

Please note that we only accept returns and exchanges for products purchased at www.wanbostore.com.
If you did not purchase it at www.wanbostore.com, if you have any problems with your product, please go to the store where you purchased it to resolve it.

Refund (if applicable)

Refund:
After the above situation, after we receive and inspect your returned goods, we will arrange a refund for you within 48 hours, and the refund will be returned directly from your order. We only require 1 job after initiating the refund The refund amount will be refunded to the buyer's issuing bank. The specific time it takes to reach the buyer's account depends mainly on the cardholder's issuing bank. The bank's processing speed is generally around 3 to 10 working days. If the machine is returned without consultation, we reserve the right not to return the product, refund, etc.

*If there are ordering problems caused by the system or a third party, the system will automatically cancel the order and refund the amount to your bank card. Please check your payment account for security risks.

Exchange (if applicable)

Due to cross-border transportation and other reasons, if there is no local warehouse that can accept exchanges, buyers and merchants can negotiate a solution.

In addition we can provide you with the best technology and services to solve your problems.

Note: If any problems occur, please cooperate with our staff to check first (including but not limited to pictures, videos, video calls, etc.) so that we can give the best solution.

Due to cross-border time differences, please allow us 48 hours to respond. Thank you very much for your support.

We will permanently block customers who make malicious purchases or commit fraud and reserve the right to pursue legal liability.

Shopping Advice/Complaint:
info@wanbostore.com

Customer service/Track My Order:
service@wanbostore.com

Technical Support:
support@wanbostore.com