Warranty & Return Guide

-Warranty conditions-

1. We guarantee that the equipment sold officially is 100% authentic, and Wanbo has an official 1-year warranty.

Warranty Conditions In some cases, additional charges may apply.

2. If the device is defective/the screen is cracked/the device has dents/cracks, you must notify us within 24 hours of receiving the device and attach photos and videos of the product unpacking. If there is no evidence of information, our store reserves the right to It is a claim product/replacement product!

4. If the address is entered incorrectly, please contact customer service staff to modify it within 24 hours. After more than 24 hours, we cannot intercept the goods after they have left the warehouse. At this time, the address cannot be modified. If the address of the goods must be modified during transportation, you will have to bear the additional transportation costs.

5. Buyers must keep the packaging box for use when confirming the purchase with the store. In the case of warranty coverage, if there is no box or documents, our store reserves the right. This is considered the end of the product warranty. This product warranty does not cover peripheral equipment. Or other freebies in the box, such as charging cables in the box, various plug models

6. Product warranty does not include free gift products. During the warranty period, you need to pay the shipping cost yourself.

7. If the product is damaged due to user reasons, such as cracks, breakage, dents, burns, water stains, rust, etc., the warranty will be deemed to have been terminated.

8. Product exchanges or returns due to misuse are not accepted. or an order that is a customer error, in any case, if the motherboard accessories are damaged due to the customer's own use or are within the warranty period. But the motherboard accessories must be replaced. Buyer must pay for equipment repair and shipping costs.

-Return conditions-

We accept order cancellations within 24 hours of order placement and you will receive a full refund. We cannot intercept the items after they leave the warehouse, so the order cannot be canceled after 24 hours.

Returns (if applicable)

We accept product returns. Customers have the right to apply for a return within 14 days of product delivery.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in its original packaging. In order to complete your return, we require a receipt or proof of purchase. Please ask our customer service to ensure you are sending your package to the correct address. To avoid disputes with the shipping company, please take pictures or videos of the process of restoring the items to their original packaging/complete packaging and send them to us.

Please note:
Custom orders or personalized items are not entitled to a 14-day return.

1. If you order the wrong product model, Plugs Type, or color, or misunderstand the item details and various data, our store reserves the right not to accept exchanges or returns. Please check carefully before ordering.

2. If the return is caused by the buyer, the buyer will bear the shipping cost. The specific cost depends on the courier company you choose and the return address.

3. If the goods received are damaged or incorrect due to our fault, the buyer does not need to bear the shipping costs.

4. If your item is lost (signed/not signed)
① Please check your mailbox first to obtain relevant information about a certain location where the items may be stored.
② Please, call the local post office/shipping company to find out the status of the item.
③ If the item cannot be found within 7 working days, it can be determined that the item has been lost. Buyers need to cooperate with us to initiate a claim application to the post office/transportation company, send us the relevant information of the application simultaneously, and cooperate with the post office/transportation company's investigation. We will reschedule item shipping within 5 working days.

Refund (if applicable)

Once your return is received and inspected, we will send you a receipt notification via email. We will also notify you of the approval or denial of your refund. If you are approved, your refund will be processed, and it will take 1 working day when we initiate the refund. The refund amount will be returned to the buyer's card-issuing bank. The specific time it takes to reach the buyer's account mainly depends on the cardholder's issuing bank. The bank's processing speed is generally around 3 to 10 working days.

Exchange (if applicable)

Normally we do not accept exchanges, but we can provide you with the best technology and services to solve your problem.

Note: If any problems occur, please cooperate with our staff to check first so that we can give the best solution.

Due to cross-border time differences, please allow us 24 hours to respond. Thank you very much for this.

Please contact our customer service at info@wanbostore.com for a return address.